Un evento registra que ocurrió algo, como crear una orden, confirmar una reserva o cambiar el estado de una factura. Otros módulos pueden reaccionar a algunos eventos; una integración externa puede recibirlos mediante un webhook si está configurado.
El recorrido de un evento
01AcciónUn registro cambia
→02EventoEl módulo lo registra
→03DestinoRegla o webhook
→04RevisiónActividad y resultado
Eventos principales por área
Los nombres exactos que puedes seleccionar dependen de los módulos activos y de los permisos de integración.
| Área | Ejemplos de eventos |
|---|---|
| Reservas | booking.hold.created, booking.hold.expired, booking.confirmed, booking.cancelled, booking.rescheduled |
| Calendario | calendar.event.created, calendar.event.updated, calendar.event.deleted, calendar.external.synced, calendar.external.sync_failed |
| Entidades | entities.created, entities.updated, entities.deleted, entities.relation.created, entities.user.linked |
| Catálogo e inventario | catalog.item.created, catalog.item.updated, catalog.listing.published, catalog.stock.adjusted, catalog.stock.reserved, catalog.stock.low, catalog.stock.depleted |
| Órdenes | work_orders.created, work_orders.updated, work_orders.status_changed, work_orders.assigned, work_orders.completed, work_orders.invoiced, work_orders.sla_breached, work_orders.quote_approved, work_orders.purchase_order_requested |
| Documentos | documents.generated, documents.published, documents.signed, documents.approved, documents.rejected, documents.shared, documents.archived |
| Facturación | invoicing.invoice.created, invoicing.invoice.issued, invoicing.invoice.paid, invoicing.invoice.overdue, invoicing.payment.recorded, invoicing.refund.recorded |
| Tienda y pedidos | commerce.order.created, commerce.order.paid, commerce.order.payment_failed, commerce.order.cancelled, commerce.order.updated |
| Conversaciones | conversations.started, conversations.message_received, conversations.message_sent, conversations.archived, conversations.whatsapp_delivery_failed |
| Sitios | sites.site.published, sites.page.published, sites.form.submitted, sites.media.job.ready, sites.media.job.failed |
La lista muestra ejemplos representativos, no todos los eventos que emite cada módulo. El catálogo del selector de webhooks de tu espacio es la lista habilitada para tu configuración. Los campos del evento pueden incluir referencias o datos personales; comparte solo lo necesario.
Catálogo de nombres declarados
La siguiente lista enumera los nombres de eventos declarados por los módulos del producto. Algunos son internos del sistema y no aparecen como opción de webhook. El selector de tu espacio determina cuáles puedes conectar.
- Reservas:
booking.hold.created,booking.hold.expired,booking.confirmed,booking.cancelled,booking.rescheduled,booking.no_show,booking.completed,booking.reminder.due,booking.approval.requested,booking.approval.granted,booking.series.created,booking.fee.assessed,booking.fee.waived,booking.verification.requested,booking.condition.blocked. - Calendario:
calendar.calendar.created,calendar.calendar.updated,calendar.calendar.deleted,calendar.event.created,calendar.event.updated,calendar.event.deleted,calendar.event.upcoming,calendar.external.linked,calendar.external.unlinked,calendar.external.synced,calendar.external.sync_failed. - Entidades:
entities.type.created,entities.type.updated,entities.type.activated,entities.type.deactivated,entities.type.deleted,entities.relation_def.created,entities.relation_def.deleted,entities.created,entities.updated,entities.deleted,entities.relation.created,entities.relation.deleted,entities.user.linked,entities.user.unlinked. - Catálogo:
catalog.listing.published,catalog.listing.updated,catalog.listing.unpublished,catalog.collection.updated,catalog.item.created,catalog.item.updated,catalog.item.deleted,catalog.price.resolved,catalog.stock.adjusted,catalog.stock.reserved,catalog.stock.released,catalog.stock.committed,catalog.stock.low,catalog.stock.depleted. - Tienda y pedidos:
commerce.order.created,commerce.order.paid,commerce.order.payment_failed,commerce.order.cancelled,commerce.order.updated. - Órdenes de trabajo:
work_orders.created,work_orders.updated,work_orders.status_changed,work_orders.time_logged,work_orders.time_entry_voided,work_orders.bulk_operations_completed,work_orders.sla_breached,work_orders.sla_escalated,work_orders.attachment_uploaded,work_orders.attachment_deleted,work_orders.note_added,work_orders.line_added,work_orders.line_edited,work_orders.line_removed,work_orders.assigned,work_orders.completed,work_orders.invoiced,work_orders.document_generated,work_orders.scheduled,work_orders.reminder_due,work_orders.refunded,work_orders.partially_refunded,work_orders.voided,work_orders.returned,work_orders.line_returned,work_orders.amended,work_orders.template_created,work_orders.template_updated,work_orders.template_deleted,work_orders.occurrence_materialized,work_orders.occurrence_skipped,work_orders.line_backordered,work_orders.backorder_fulfilled,work_orders.relationship_added,work_orders.relationship_removed,work_orders.checklist_item_completed,work_orders.crew_changed,work_orders.quote_issued,work_orders.quote_approved,work_orders.quote_rejected,work_orders.quote_drifted,work_orders.self_requested,work_orders.auto_assigned,work_orders.purchase_order_requested,work_orders.reviewed,work_orders.payment_recorded,work_orders.rma_created,work_orders.rma_resolved,work_orders.kit_exploded. - Documentos e impresión:
documents.signing_request.created,documents.generated,documents.published,documents.signed,documents.rejected,documents.approved,documents.shared,documents.archived,documents.observed_role_created,documents.receipt.print_failed,documents.receipt.printed,documents.receipt.reprinted. - Facturación:
invoicing.invoice.created,invoicing.invoice.issued,invoicing.invoice.paid,invoicing.invoice.voided,invoicing.invoice.written_off,invoicing.invoice.disputed,invoicing.invoice.reissued,invoicing.invoice.overdue,invoicing.credit_note.issued,invoicing.payment.recorded,invoicing.wallet.created,invoicing.wallet.entry.recorded,invoicing.refund.recorded,invoicing.contract.created,invoicing.contract.principal_failed,invoicing.invoice.due_soon,invoicing.fiscal_authorization.created,invoicing.fiscal_authorization.updated,invoicing.fiscal_authorization.deleted. - Cuentas por pagar y libro mayor:
payables.bill.approved,payables.bill.paid,payables.bill.voided,payables.payment.recorded,payables.bill.due_soon,payables.bill.overdue,payables.bill.credited,ledger.account.created,ledger.account.closed,ledger.transfers.posted,ledger.period.closed,ledger.books.unbalanced. - Conversaciones:
conversations.started,conversations.message_received,conversations.message_sent,conversations.archived,conversations.template_created,conversations.template_submitted,conversations.template_status_changed,conversations.template_category_changed,conversations.template_quality_changed,conversations.whatsapp_history_synced,conversations.whatsapp_coexistence_changed,conversations.whatsapp_marketing_preference_changed,conversations.whatsapp_number_quality_changed,conversations.whatsapp_account_health_changed,conversations.whatsapp_delivery_failed. - Sitios:
sites.site.published,sites.site.unpublished,sites.site.updated,sites.page.published,sites.page.unpublished,sites.page.updated,sites.form.submitted,sites.media.job.queued,sites.media.job.ready,sites.media.job.failed. - Personas y acceso:
users.created,users.updated,users.password_changed,users.password_reset_by_admin,users.deactivated,users.reactivated,auth.login,auth.login_failed,auth.magic_link_sent,auth.password_reset_requested,auth.method_enrolled,auth.method_removed,auth.webauthn_registered,auth.discovery_code_sent,members.created,members.updated,members.membership.expiring,members.membership.expired,members.role_elevation.expired,members.removed,members.view_as.started,invites.created,invites.accepted,invites.revoked,invites.expired,roles.created,roles.updated,roles.deleted,service_principals.created,service_principals.key_rotated,service_principals.revoked. - Espacios y preferencias:
tenants.fiscal_identity.updated,tenants.created,tenants.updated,tenants.deactivated,tenants.deleted,tenants.purged,modules.enabled,modules.disabled,modules.config_updated,preferences.color.updated,preferences.color.default.updated,preferences.layout.updated,preferences.sidebar.updated,preferences.tables.updated,preferences.tables.reset,preferences.tables.default.updated,preferences.tables.default.reset. - Tableros y automatización:
dashboards.created,dashboards.updated,dashboards.deleted,dashboards.exported,workflows.run.stranded,workflows.schedule.stale,workflows.workflow.principal_failed.
Configurar una entrega
- Pide al sistema receptor una dirección HTTPS y confirma qué eventos necesita.
- En Integraciones → Webhooks, crea la conexión y selecciona solo esos eventos.
- Configura la firma si el destino lo permite y valida esa firma en el receptor.
- Ejecuta una prueba cuando la pantalla la ofrezca.
- Revisa Actividad y auditoría para comprobar la entrega y su resultado.
Si falla
Confirma que el destino siga activo, acepte solicitudes HTTPS y valide la firma correcta. Corrige primero la causa y luego reintenta desde la cola de errores, si está disponible. Un reintento puede entregar de nuevo un mismo evento; el sistema receptor debe reconocer duplicados y evitar repetir acciones.
No uses el contenido completo de un evento en capturas o consultas de soporte: puede incluir información de clientes. Comparte el identificador del evento, la hora y el estado de entrega.