An event records that something happened, such as a work order being created, a booking being confirmed or an invoice changing state. Other modules may react to some events; an external integration can receive them through a configured webhook.
How an event moves
01ActionA record changes
→02EventThe module records it
→03DestinationRule or webhook
→04ReviewActivity and result
Key events by area
The exact names you can select depend on enabled modules and integration permissions.
| Area | Example events |
|---|---|
| Bookings | booking.hold.created, booking.hold.expired, booking.confirmed, booking.cancelled, booking.rescheduled |
| Calendar | calendar.event.created, calendar.event.updated, calendar.event.deleted, calendar.external.synced, calendar.external.sync_failed |
| Entities | entities.created, entities.updated, entities.deleted, entities.relation.created, entities.user.linked |
| Catalog and stock | catalog.item.created, catalog.item.updated, catalog.listing.published, catalog.stock.adjusted, catalog.stock.reserved, catalog.stock.low, catalog.stock.depleted |
| Work orders | work_orders.created, work_orders.updated, work_orders.status_changed, work_orders.assigned, work_orders.completed, work_orders.invoiced, work_orders.sla_breached, work_orders.quote_approved, work_orders.purchase_order_requested |
| Documents | documents.generated, documents.published, documents.signed, documents.approved, documents.rejected, documents.shared, documents.archived |
| Invoicing | invoicing.invoice.created, invoicing.invoice.issued, invoicing.invoice.paid, invoicing.invoice.overdue, invoicing.payment.recorded, invoicing.refund.recorded |
| Storefront and orders | commerce.order.created, commerce.order.paid, commerce.order.payment_failed, commerce.order.cancelled, commerce.order.updated |
| Conversations | conversations.started, conversations.message_received, conversations.message_sent, conversations.archived, conversations.whatsapp_delivery_failed |
| Sites | sites.site.published, sites.page.published, sites.form.submitted, sites.media.job.ready, sites.media.job.failed |
These are representative examples. The complete declared-name catalog follows. Some events are internal to the system and do not appear as webhook options. The selector in your workspace determines which events you can connect. Event fields can include references or personal data; share only what is necessary.
Declared event-name catalog
- Bookings:
booking.hold.created,booking.hold.expired,booking.confirmed,booking.cancelled,booking.rescheduled,booking.no_show,booking.completed,booking.reminder.due,booking.approval.requested,booking.approval.granted,booking.series.created,booking.fee.assessed,booking.fee.waived,booking.verification.requested,booking.condition.blocked. - Calendar:
calendar.calendar.created,calendar.calendar.updated,calendar.calendar.deleted,calendar.event.created,calendar.event.updated,calendar.event.deleted,calendar.event.upcoming,calendar.external.linked,calendar.external.unlinked,calendar.external.synced,calendar.external.sync_failed. - Entities:
entities.type.created,entities.type.updated,entities.type.activated,entities.type.deactivated,entities.type.deleted,entities.relation_def.created,entities.relation_def.deleted,entities.created,entities.updated,entities.deleted,entities.relation.created,entities.relation.deleted,entities.user.linked,entities.user.unlinked. - Catalog:
catalog.listing.published,catalog.listing.updated,catalog.listing.unpublished,catalog.collection.updated,catalog.item.created,catalog.item.updated,catalog.item.deleted,catalog.price.resolved,catalog.stock.adjusted,catalog.stock.reserved,catalog.stock.released,catalog.stock.committed,catalog.stock.low,catalog.stock.depleted. - Storefront and orders:
commerce.order.created,commerce.order.paid,commerce.order.payment_failed,commerce.order.cancelled,commerce.order.updated. - Work orders:
work_orders.created,work_orders.updated,work_orders.status_changed,work_orders.time_logged,work_orders.time_entry_voided,work_orders.bulk_operations_completed,work_orders.sla_breached,work_orders.sla_escalated,work_orders.attachment_uploaded,work_orders.attachment_deleted,work_orders.note_added,work_orders.line_added,work_orders.line_edited,work_orders.line_removed,work_orders.assigned,work_orders.completed,work_orders.invoiced,work_orders.document_generated,work_orders.scheduled,work_orders.reminder_due,work_orders.refunded,work_orders.partially_refunded,work_orders.voided,work_orders.returned,work_orders.line_returned,work_orders.amended,work_orders.template_created,work_orders.template_updated,work_orders.template_deleted,work_orders.occurrence_materialized,work_orders.occurrence_skipped,work_orders.line_backordered,work_orders.backorder_fulfilled,work_orders.relationship_added,work_orders.relationship_removed,work_orders.checklist_item_completed,work_orders.crew_changed,work_orders.quote_issued,work_orders.quote_approved,work_orders.quote_rejected,work_orders.quote_drifted,work_orders.self_requested,work_orders.auto_assigned,work_orders.purchase_order_requested,work_orders.reviewed,work_orders.payment_recorded,work_orders.rma_created,work_orders.rma_resolved,work_orders.kit_exploded. - Documents and printing:
documents.signing_request.created,documents.generated,documents.published,documents.signed,documents.rejected,documents.approved,documents.shared,documents.archived,documents.observed_role_created,documents.receipt.print_failed,documents.receipt.printed,documents.receipt.reprinted. - Invoicing:
invoicing.invoice.created,invoicing.invoice.issued,invoicing.invoice.paid,invoicing.invoice.voided,invoicing.invoice.written_off,invoicing.invoice.disputed,invoicing.invoice.reissued,invoicing.invoice.overdue,invoicing.credit_note.issued,invoicing.payment.recorded,invoicing.wallet.created,invoicing.wallet.entry.recorded,invoicing.refund.recorded,invoicing.contract.created,invoicing.contract.principal_failed,invoicing.invoice.due_soon,invoicing.fiscal_authorization.created,invoicing.fiscal_authorization.updated,invoicing.fiscal_authorization.deleted. - Payables and ledger:
payables.bill.approved,payables.bill.paid,payables.bill.voided,payables.payment.recorded,payables.bill.due_soon,payables.bill.overdue,payables.bill.credited,ledger.account.created,ledger.account.closed,ledger.transfers.posted,ledger.period.closed,ledger.books.unbalanced. - Conversations:
conversations.started,conversations.message_received,conversations.message_sent,conversations.archived,conversations.template_created,conversations.template_submitted,conversations.template_status_changed,conversations.template_category_changed,conversations.template_quality_changed,conversations.whatsapp_history_synced,conversations.whatsapp_coexistence_changed,conversations.whatsapp_marketing_preference_changed,conversations.whatsapp_number_quality_changed,conversations.whatsapp_account_health_changed,conversations.whatsapp_delivery_failed. - Sites:
sites.site.published,sites.site.unpublished,sites.site.updated,sites.page.published,sites.page.unpublished,sites.page.updated,sites.form.submitted,sites.media.job.queued,sites.media.job.ready,sites.media.job.failed. - People and access:
users.created,users.updated,users.password_changed,users.password_reset_by_admin,users.deactivated,users.reactivated,auth.login,auth.login_failed,auth.magic_link_sent,auth.password_reset_requested,auth.method_enrolled,auth.method_removed,auth.webauthn_registered,auth.discovery_code_sent,members.created,members.updated,members.membership.expiring,members.membership.expired,members.role_elevation.expired,members.removed,members.view_as.started,invites.created,invites.accepted,invites.revoked,invites.expired,roles.created,roles.updated,roles.deleted,service_principals.created,service_principals.key_rotated,service_principals.revoked. - Workspaces and preferences:
tenants.fiscal_identity.updated,tenants.created,tenants.updated,tenants.deactivated,tenants.deleted,tenants.purged,modules.enabled,modules.disabled,modules.config_updated,preferences.color.updated,preferences.color.default.updated,preferences.layout.updated,preferences.sidebar.updated,preferences.tables.updated,preferences.tables.reset,preferences.tables.default.updated,preferences.tables.default.reset. - Dashboards and automation:
dashboards.created,dashboards.updated,dashboards.deleted,dashboards.exported,workflows.run.stranded,workflows.schedule.stale,workflows.workflow.principal_failed.
Configure a delivery
- Ask the receiving system for an HTTPS address and confirm which events it needs.
- Under Integrations → Webhooks, create the connection and select only those events.
- Configure signing if the destination supports it, then validate the signature in the receiver.
- Run a test when the screen offers one.
- Check Activity and audit history for delivery status and result.
If a delivery fails
Confirm that the destination is active, accepts HTTPS requests and validates the right signature. Fix the cause first, then retry from the failed-delivery queue if available. A retry can deliver the same event again; the receiving system should recognize duplicates and avoid repeating actions.
Do not include full event bodies in screenshots or support requests; they may contain customer information. Share the event ID, time and delivery status instead.