Accounts separates amounts customers owe your business from supplier amounts your business owes.
Review receivables
Open the customer receivables view and find the customer. Inspect its balance and related invoices or movements before following up.
A missing balance can mean no relevant invoice or payment has been recorded. Check the original transaction before adding another record.
Record a supplier account
Open the payables view and use the relevant action for the supplier invoice or account. Copy the supplier, currency, amount and dates from the actual document and review the result.
If the flow creates a credit note, verify its amounts against the supplier’s document. Do not assume the screen calculates the supplier’s figures for you.
Keep movements current
Record payments or other adjustments in the originating transaction. Check the person or business, currency, value and reference before saving.
Recording a payable or payment leaves a record in Heyllave. It does not itself initiate a bank transfer or confirm that the supplier received money.
Check an unexpected balance
Review the original invoice, any partial payments and adjustment documents. If the cause is unclear, ask the person responsible for accounting before adding a compensating entry.
Continue with invoices and payments or the general ledger.
If something doesn’t work
Receivables come from Invoicing and payables come from the Payables module: two modules with their own permissions, and reading payments is a separate permission from reading invoices. If a balance looks wrong, check whether a payment, a credit note or a supplier bill is still unrecorded before assuming a calculation error.