The business can offer booking management through a public booking link or its signed-in customer portal. Available actions depend on the service’s policy and presentation settings.
Open the correct booking
Use the access link sent by the business or sign in to its customer portal with the email associated with the booking. Review the service, professional or resource, location, time zone and status.
If past bookings do not appear, use the portal’s Link previous bookings flow when offered and complete its email verification. Do not use someone else’s access link to recover your own bookings.
Reschedule
- Open the booking and choose the rescheduling action if available.
- Select a slot from the current availability.
- Review the new date, time zone and resource.
- Confirm and check the resulting booking details.
A slot may become unavailable while you are choosing. Refresh availability and select another slot rather than repeatedly submitting the old one.
Cancel
Review the deadline, any cancellation fee and whether a reason is required. Confirm only after checking the latest preview. If the fee or policy changes, read the updated result before confirming again.
If cancellation or rescheduling is unavailable, contact the business using the channel it provided. Do not assume hiding a booking cancels it.
Reminders
For a confirmed booking, open the reminder controls when available, select the offered channels or timing and save. Check the confirmation. Delivery also depends on the business’s configured channels.
Ask the business to correct service or customer information that is wrong.
If something doesn’t work
What you can change depends on the service’s policy, not on the app. A booking allows two reschedules when the service does not set its own maximum, and cancelling may require a reason or apply a fee depending on its window. If an action is missing, check the deadline and the policy before retrying, and if the business asked you to verify your contact details, do that first.